Learn why you’re at risk of losing your healthcare and what you can do next to stay covered.
Ready to come back to Medi-Cal now? See the steps to renew. You may still be eligible and can keep your same doctors and benefits.
If you’re not sure if you qualify, but still need healthcare, we can connect you to coverage options. You can also learn about other benefits you’re eligible for, like food and childcare assistance.
Let’s find out why you may lose coverage
During the COVID-19 Public Health Emergency, all Medi-Cal members were able to stay enrolled, regardless of changes in eligibility or status. Now that renewals have resumed, you could lose coverage for a variety of reasons.
Look at the questions below to see what happened for you, and what to do next.
You have to renew your Medi-Cal benefits to keep them. Missing your renewal deadline, incomplete paperwork, or forgetting a step in the renewal process all put you at risk of losing Medi-Cal coverage.
Completed renewal but still lost your coverage?
Check your renewal status: Log in to your account at benefitscal.com or contact your local county office.
Renewal packets and other information about your benefits are sent through the mail. If your county didn’t have your updated address on file, you may have missed some important notices. Contact your local county office to be sure your address and all your contact information is correct.
Your maternity plan may have ended. Medi-Cal maternity plans cover you throughout your pregnancy and 12 months after you give birth. You’ll get a notification from your county letting you know if you’re eligible for another Medi-Cal plan for parents or if they need more information from you. You may need to complete a new application if the state can’t verify your eligibility.
Some Medi-Cal plans only cover you until age 19. Luckily, we offer Medi-Cal for adults with the same great benefits and providers, plus more to help protect your health – all at little to no cost. You’ll get a notification from your county letting you know if you’re eligible or if they need more information from you. You may need to complete a new application if the county can’t verify your eligibility.
Your Medi-Cal eligibility is based in part on your income. You may no longer qualify if you:
- Started a new job.
- Got a raise.
- Worked more hours.
- Took on additional gig work or started your own business.
Getting married, moving to a new state, or a new living situation could all impact your eligibility. Think about how your circumstances have changed since you joined Medi-Cal and contact your local county office to talk through it with an eligibility worker.
Come back to Medi-Cal
You may still be eligible for Medi-Cal if you lost your benefits or they were placed on hold. The only way to know for sure is to complete your renewal. Follow these steps:
2 | Renew
Fill out the online renewal forms. You can also complete your paper renewal forms and send them back to your county office via mail.
3 | Get notified
Your county office will let you know if you’re re-enrolled.
Had Anthem Medi-Cal before? If you renew now and you’re still eligible, you’ll automatically come back to Anthem with your same doctors and benefits. All set.
What happens if you no longer qualify?
There are other Anthem plans available with doctors and hospitals you can trust.
Individual and family health plans
If your county determines you no longer qualify for Medi-Cal, you will be auto-enrolled into a low-cost individual and family health plan with financial help. Here’s what you can expect:
- Watch for your welcome letter. Covered California will send you a notice telling you which health plan you’ve been auto-enrolled in and more about how your new coverage works.
- Opt in to continue your coverage. You can do this by calling Covered California at 800-300-1506 or using your online account. If your plan has a monthly premium, pay the bill to start your coverage.
- Choose your plan. If you weren’t assigned to Anthem, you have a chance to switch! Visit Covered California to choose Anthem as your plan.
Our plans for individuals and families start at $0, based on your income1 and include:
- $0 preventive care visits2
- $0 virtual care visits3
- Prescription drug coverage
Call us at 833-265-2917 for enrollment help.
Medicare plans
If you’re 65 or older or have a certain medical condition and are under age 65, you may be eligible to enroll in Medicare. Explore your options and learn which plan is best for you.
Help
Have more questions about Anthem Medi-Cal or need help?
Call us at 800-407-4627 (TTY 711), or 888-285-7801 (TTY 711) for members in Los Angeles Monday through Friday, 7 a.m. to 7 p.m. Pacific time.
